Tenants Services

As a prospective new tenant or as an existing tenant, we would like to provide you with an efficient. high level of customer service.

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Choosing a property

Our service aims to:
– Meet individual tenant requirements
– Provide accompanied viewings
– Advise on housing benefits, leasing and tenants duties
– Access lull time dedicated maintenance and repair services
– Advise on Insurance Policies, covering rent payments and contents insurance
What we expect from tenants:
– Supply satisfactory references
– Be subject to a credit check
– One months rental in advance
– One months equivalent as a deposit
– Ensure prompt monthly rent payments
– Payment of all utility bills and council tax
– Adherence to all terms and conditions within the lease
– Ensure adequate home contents Insurance is in place

Client Emergency Information

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In the event of a water leak, the mains should be shut off at the stopcock as soon as physically possible. Please be aware of where your stopcock is located. The stopcock can be turned on temporarily for necessary usage but it should be turned off again until the problem of the leak has been addressed.


In the event of the suspicion of an escape of gas, the gas supply should be turned off at the meter. Please be aware of where your gas tap is located. This shuts off the gas supply to the house. It should only be turned on again by a qualified person once the problem has been addressed.


Listed below are contact numbers for which you may need in an emergency

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Gas Leak: Transco – Emergency Number – 0800 111 999

Gas/Elec Supplier:

Scottish Power – Service Department: 0845 270 0700

Scottish Power – Pre Pay Department: 0845 270 7008

British/Scottish Gas – Service Department: 0845 950 0400

British/Scottish Gas – Pre Pay Department: 0800 048 0303

N-Power – Service Department: 0800 073 3000

E-On – Service Department: 0333 202 4643

Spark – Service Department: 0845 034 7474

Scottish Southern, Hydro & Alantic Atlantic: 0800 107 9639

Utility Warehouse – Service Department: 0208 955 5111

Local Police Offices:

Non Emergencies: 101 (this will connect you to your local office)

Emergencies: 999

Burst Water Mains: Scottish Water – Emergency Number – 0845 600 8855

Council Tax/Housing Benefit

South Lanarkshire: 0303 123 1011

North Lanarkshire: 01236 856420

Glasgow City: 0141 287 0055

West Lothian: 01506 775000

Cleansing Department (Special Uplift)

South Lanarkshire: 01698 717777

North Lanarkshire: 01698 403110

West Lothian: 01506 280000