Tenants Services

As a prospective new tenant or as an existing tenant, we would like to provide you with an efficient. high level of customer service.

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Choosing a property

Our service aims to:
– Meet individual tenant requirements
– Provide accompanied viewings
– Advise on housing benefits, leasing and tenants duties
– Access full time dedicated maintenance and repair services
What we expect from tenants:
– Supply satisfactory references
– Be subject to a credit check
– At least one months rental in advance
– At least one months equivalent as a deposit
– Ensure prompt monthly rent payments via standing order
– Payment of all utility bills and council tax
– Adherence to all terms and conditions within the lease
– Ensure adequate home contents insurance is in place

Client Emergency Information

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In the event of a water leak, the mains should be shut off at the stopcock as soon as physically possible. Please be aware of where your stopcock is located. The stopcock can be turned on temporarily for necessary usage but it shouldn’t be fully turned on again until the problem of the leak has been addressed. If there is no water to your property then please check with Scottish Water as there may be a service disruption in your area. They can be reached on 0800 0778 778


In the event of the suspicion of an escape of gas, the gas supply should be turned off at the meter. Please be aware of where your gas tap is located. This shuts off the gas supply to the house. It should only be turned on again by a qualified person once the problem has been addressed. In the event of a suspected gas leak please call Transco on Emergency Line – 0800 111 999


Listed below are contact numbers for which you may need in an emergency

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Gas Leak: Transco – Emergency Number – 0800 111 999

Gas/Elec Supplier:

SP Energy Networks – 0800 092 9290

Scottish Power – Service Department: 0800 027 0072

British/Scottish Gas – Service Department: 0333 202 9802

N-Power – Service Department: 0800 073 3000

E-On – Service Department: 0333 202 4643

Scottish Southern, Hydro & Alantic Atlantic: 0345 071 7991

Utility Warehouse – Service Department: 0333 777 0 777

Local Police Offices:

Non Emergencies: 101 (this will connect you to your local office)

Emergencies: 999

Burst Water Mains: Scottish Water – Emergency Number – 0800 0778 778

Council Tax/Housing Benefit can be accessed via the local authorities web page